Customer Service

Shipping & Delivery
No additional charges apply to downloaded patterns.
Privacy & Security
Your details are used to provide our service to you. Occasionally we may send information and offers that we think will be of interest to you. If you do not want us to send this information to you, then just let us know.
We NEVER sell or pass on any of your details to other people/companies.
Returns & Replacements
In the event that a pattern fails to download, just give us a ring or send an email. If the problem cannot be resolved we will either email or post the pattern to you.
You need to register with us in order to download any patterns that you purchase.
Select the item(s) you wish to purchase and add them to your shopping basket.
Some items are free of charge. You still need to add them to your basket but when you checkout you will not be charged for them. They will then be available to download from your account section.
Payment, Pricing & Promotions
Payment is made via PayPal. You do not need to have an account with PayPal to use this service - just use your debit/credit card as you normally would. If you do have a PayPal account, you can of course use it.
Viewing Orders
You can view your order under Your Account, My Orders.
You can download your patterns under Your Account, My Downloadable Products. Simply click on the link in the Title field.
Downloaded patterns are set with a maximum of 5 downloads so make sure that you save the pattern to your computer.
Updating Account Information
For your convenience, please keep your account information up to date.